FOR NON-FAULTY GOODS
Consumer contracts regulations do not apply to business to business sales, as such please read these terms carefully.
If you have had a change of mind and wish to cancel an order, this must be done either before delivery or within 48 hours of acceptance of your delivery. All products returned must be in original saleable condition, otherwise the return/refund will be refused. Returned product must include all parts, accessories, instructions and packaging, etc. Please note that if security seals are broken or if blister packaging has been opened then the product is not in its original condition.
You are responsible for both the outgoing delivery and the return delivery to us, outgoing delivery will be deducted from any amount refunded. Very large orders will be subject to a restocking fee.
When shipping back to us use a secure delivery method which requires a signature on receipt, as this insures the package in case it goes missing. The product will remain your responsibility until it has been signed for at the returns address. We do not accept responsibility for products lost or damaged in the post.
EXCEPTIONS
We regret that we cannot accept returns when:
The packaging or any of the individual product components, has been unsealed or soiled or used.
The non-faulty product does not arrive at Dispergo Wholesale in a resalable condition. In this case we will not be able to offer you a refund. We will call you to arrange to send the product back to you and to take payment for the subsequent delivery costs.
FOR FAULTY GOODS
If your goods are faulty, please contact us here first.
If the product you have ordered is faulty you have 14 days in which to return it. Parcels or items damaged in transit must be reported to Dispergo Vaping by e-mail before 3.00pm the next working day following receipt.
When returning faulty items we ask you to return goods yourself. On receipt Dispergo Vaping will reimburse the costs incurred providing the goods are found to be faulty. Dispergo Vaping will pay you a reasonable* postage amount for the return of the product.
Please obtain a proof of postage costs so we can reimburse you the full amount.
EXCEPTIONS
If the deadline for reporting parcels damaged during transit is not met we regret that we will not be able to issue a refund or replacement goods.
REFUND
We will not confirm that we have received your return. After receipt of your goods we aim to issue refunds within 14 working days. The cost will be refunded to the credit/debit card/bank account used to make the purchase. Please note refunds take 5 working days to clear from the point of processing.